This is the most ridiculous florist I have ever seen! I have given clear instruction that we do not accept this flower, please return it! After a while, the delivery man called again and asked, I told him again "No, we do not receive the flower, you may return or settle the parcel by yourself. " 5 mins later, he knocked on the door and my helper opened it, he just stuffed the flower in my helper's hands and ran away. Forced us to receive!
I called the florist and asked them if they know what's relationship between me and the sender, she said she is unaware. So you shouldn't force us to take the parcel that we refused to receive! She argued that they do not forced us to take the flower, then how come the flower is now in my house and the delivery man has already gone???? I asked her did she want to see the cctv? Did you want me to call the police? Then she silenced. I asked them to come back and take it, this is too ridiculous and until now I do not receive any apologies from them! My neighbour saw that also feel ridiculous!
Shame on you!
Response from the owner:Hi Kee Kee,
Firstly, we do want to take this opportunity to thank you and the sender for allowing our flowers to bring joy to you guys on many occasions this year. We would also like to extend our apologies again for the experience that you had with the said review, as we had also apologise on your 2nd phone call back to our shop.
Our deliveryman's sole responsibility in the business is to make deliveries, whether rain or shine. As per our shop's delivery SOP, the driver is obligated to deliver the flowers to the recipient. My deliveryman has delivered to your location before this said incident a few months back. During this said incident, our deliveryman made his way to your location to send the flowers as the flower order has been placed from the sender. Upon reaching your location, you had informed our deliveryman that you would not be receiving the flowers as you do not know who the sender is, our deliveryman immediately called the shop to inform us. On our end, we called the sender immediately to inform that recipient will not be receiving the flowers as you did not know the sender. The sender forwarded us your helper's contact number and asked us to be in contact with your helper. At the shop, we called the helper and asked if she could receive the bouquet. She said yes. Our deliveryman handed the flower bouquet over to her and left the premise. Shortly after, you made a call to our shop to inform that you will not be receiving any flowers and would want us to bring the bouquet back immediately. We informed the sender immediately of this and told the sender that we will be taking the bouquet back despite the sender's wishes to leave the bouquet at your location. We came to that decision as you did not want the flowers to be around your location. To which, our driver was informed. Our driver stopped all his deliveries immediately and reverted back to your premise within the next 10 to 15 minutes to pick the flowers up. Our deliveryman went back up to your premise and picked the flowers off the ground and left your location.
Once again, we want to thank you for allowing our flowers to grace the different occasions this year.
Do stay safe and take care.
